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Our Terms & Conditions Explained

When you open an account with hobiqq, you agree to a set of rules that protect both you and our platform.

Account access rulesPayment & withdrawal termsPlayer rights & responsibilities
hobiqq Our Terms & Conditions Explained
NEED HELP?

How to Reach Us About Terms

If you have questions about these terms or how they apply to your account, our support team is available through multiple channels. Whether you're in Bandung, Medan or elsewhere in Indonesia, you can get answers quickly. Contact us directly via live chat, email or phone to clarify any policy detail or request a formal explanation in writing.

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account lobby. Our team responds during business hours to answer policy questions and help you understand how terms apply to your specific situation.

Email Support

Send a detailed question to our support email address listed in your account settings. We respond within 24 hours with written clarification of the relevant term or policy section.

Account Settings

Visit the Help or Legal section in your account to view the full terms document, request a copy, or flag a concern for the compliance team to review.

HOW WE PROTECT YOU

Data, Security & Your Rights

We take your privacy and account security seriously. Your personal data—name, email, payment details—is encrypted and stored securely.

Data Encryption

All deposits, withdrawals and personal information are transmitted using SSL encryption. Your payment details are never stored in plain text, and we never share your data with third parties without your explicit consent.

Fraud Prevention

We monitor all transactions for unusual patterns. If we detect a deposit or withdrawal that doesn't match your account history, we pause it and contact you before processing.

Cookies & Tracking

We use cookies to keep you logged in and to track how you use the lobby. You can manage cookie preferences in your browser; disabling them may limit some features but won't prevent account access.

Account Access Logs

Your login history is recorded for 90 days. You can review it in your account security settings to confirm every access is yours and report any suspicious logins.

Data Retention

We keep your account data, transaction records and game history for five years after account closure to comply with local regulatory requirements and to resolve disputes if needed.

Right to Request Changes

You can request corrections to your personal data, ask for a full copy of your account file, or ask for deletion of inactive accounts where local law permits. Submit requests via the Help section or contact support.

Terms & Conditions: Your Questions Answered

Below are the questions we hear most often about our terms. If you don't find your answer here, reach out to our support team and we'll explain the rule and how it applies to you.

Yes. Before your first deposit, we ask for your full name, date of birth and phone number. If your deposit is large or your account activity looks unusual, we may ask for a photo of your ID or a utility bill. This protects you from fraud and ensures we comply with local financial rules.

No. For security, all withdrawals go back to the original payment method—if you deposited via DANA, withdrawals return to DANA. This prevents unauthorised transfers and reduces fraud. If you need to change your payment method, contact support to update your account.

Our terms prohibit multiple accounts per person. If we detect duplicates, we suspend all linked accounts and may forfeit any balance. We use device ID, email, phone number and payment data to catch multi-accounting. Open one account and use it for all your play.

If your account has no login, deposit or withdrawal activity for 12 months, we may close it and move any remaining balance to a holding account. You can reactivate it by contacting support with proof of identity. We retain your data for five years, so recovery is possible.

Our terms forbid any attempt to exploit bugs, use third-party tools to manipulate outcomes, or collude with other players to rig results. Breaches result in immediate account suspension, forfeiture of balance and a report to local authorities where required. We monitor all game activity in real time.

We can update our terms, but we'll notify you by email at least 30 days before changes take effect. Major changes (payment methods, withdrawal rules, limits) require explicit opt-in. You can view the full change log in your account Help section at any time.

Contact support with the game ID, session timestamp and the reason you believe the decision was wrong. We'll review game logs and transaction records. If we cannot resolve it, you can escalate to our compliance team for a formal review, which takes up to 14 business days.