Reference

How hobiqq Handles Your Personal Data

Q: Can I request a copy of the data hobiqq holds on me?

Yes. Send a request via live chat or to privacy@hobiqq.xyz with your registered email. We will prepare and deliver a full data summary within three business days of receiving your verified request.

At hobiqq, your personal data belongs to you — we collect only what is necessary to run your account, process deposits via DANA, OVO, GoPay, and QRIS, and…

Data collected only at account levelDANA, OVO, GoPay & QRIS transactions encryptedRetention period clearly statedRight to request deletion anytimeIndonesia-focused data handling

Explore Lobby Read FAQ

What Data We Collect and Why

hobiqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, and the payment method you use — whether that is DANA, OVO, GoPay, or QRIS. Transaction records are stored to fulfil deposit and withdrawal requests and to detect irregular activity on your account.

1
Device identifiers and session logs are retained for up to 12 months to support account security reviews. Access to your stored data depends on local law, and we do not share your information with third parties outside the scope of payment processing or legally required disclosures.
2
You may contact our data team at any time to review what we hold.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR DATA TEAM

Contact Us About Your Privacy Rights

If you have questions about this policy, want to see the data we hold on your account, or need to correct any detail, our support team is available 24 hours a day, 7 days a week. You can reach us through live chat inside the lobby, by email at [email protected], or via our Telegram channel. Requests submitted before 20:00 WIB are typically acknowledged within two hours, and data queries are resolved within three business days — even for accounts registered from cities like Bandung where time-zone offsets may apply.

Team online

Live Chat

Reach our privacy support team directly through the live chat window inside your account dashboard — available around the clock, every day of the week, with responses in under five minutes during peak hours.

Email

Send detailed data requests or correction notices to [email protected]. We acknowledge every message within two hours during WIB business hours and resolve standard queries within three working days.

Our Telegram channel handles privacy queries outside peak hours. Share your registered account email so our team can locate your profile quickly and action your request without delays.

DATA HANDLING PRACTICES

Six Ways We Protect What You Share

Privacy at hobiqq is not a single policy document — it is a set of day-to-day operational practices built into how we run accounts, process payments, and respond to your requests.

Encryption in Transit

Every piece of data you submit — from account registration details to DANA and OVO payment references — travels over TLS 1.3 encryption. No payment credential is ever stored in plain text on our servers.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. Analytics cookies measure page performance only in aggregate; they never identify you personally or link to your payment records.

Data Retention Schedule

Account profile data is kept for the duration of your active account plus 24 months after closure. Transaction logs for GoPay and QRIS payments are retained for 36 months to satisfy financial record obligations where local law permits.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS gateway partners) and with authorities when legally required. We do not sell, rent, or trade your personal information to marketing companies or data brokers.

Account Security Measures

Two-step login verification is available on all accounts. Suspicious login attempts from unrecognised devices trigger an automatic email alert, giving you time to lock your account before any access occurs.

Your Right to Access and Correct

You may request a full copy of the data we hold on your account at any time. Correction requests are actioned within three business days; deletion requests for closed accounts are processed within seven calendar days.

What Our Account Holders Ask About This Policy

The questions below reflect what account holders in Indonesia actually ask when they want to understand how their data is used, how long it is kept, and what they can do if they want it changed or removed. Each answer is specific to how hobiqq operates — not a generic policy template.

We collect your name, email address, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. Device identifiers and session timestamps are also logged to support account security and fraud prevention.

We share data only with payment gateway partners (DANA, OVO, GoPay, QRIS processors) and with legal authorities where local law requires disclosure. We do not sell your data to advertisers, data brokers, or unrelated companies.

Profile data is retained for 24 months after account closure. Payment transaction logs — including GoPay and QRIS references — are kept for 36 months where local law permits, then permanently deleted from our systems.

Yes. Send a request via live chat or to [email protected] with your registered email. We will prepare and deliver a full data summary within three business days of receiving your verified request.

Submit a deletion request through live chat or by email after closing your account. Standard deletion is completed within seven calendar days. Certain transaction logs may be retained longer depends on local law obligations.

We use session, preference, and aggregate analytics cookies. You can disable non-essential cookies through your browser settings at any time. Disabling session cookies will require you to log in again on each visit.

All payment references are transmitted over TLS 1.3 encryption and never stored in plain text. Our payment gateway partners handle card and wallet tokenisation so we never hold full payment credentials on our own servers.

How hobiqq Handles Your Personal Data

Contact Us About Your Privacy Rights

Live Chat

Email

Telegram

Six Ways We Protect What You Share

Encryption in Transit

Cookie Usage

Data Retention Schedule

Third-Party Sharing

Account Security Measures

Your Right to Access and Correct

What Our Account Holders Ask About This Policy

01 What personal data does hobiqq collect when I open an account?

02 Does hobiqq share my data with third parties?

03 How long does hobiqq keep my account data after I close my account?

04 Can I request a copy of the data hobiqq holds on me?

05 How do I ask hobiqq to delete my personal data?

06 Does hobiqq use cookies, and can I control them?

07 How does hobiqq protect my payment data from DANA, OVO, GoPay, or QRIS transactions?

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