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Your Rights and Our Legal Commitments

hobiqq operates under a defined legal framework so you always know where you stand — your account, your data and your transactions are handled according to written policies…

Jurisdiction-Aware PolicyDANA, OVO, GoPay & QRIS CoveredData Retention PolicyAccount Dispute Process24-Hour Contact Path

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How Our Legal Terms Apply to Your Account

hobiqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, you enter into a binding agreement governed by the terms published on this page. Every deposit — whether you use DANA, OVO, GoPay or QRIS — is processed under these terms, and the same rules apply to withdrawals, account

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closures and data requests. We update our policy when regulatory or operational changes require it; we notify you by email before any material change takes effect. Access to certain features depends on local law, and our system automatically adjusts what is available in your region. If
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you are accessing from Bandung, Medan or any other Indonesian city, the same national-level terms apply uniformly. We do not impose different fee structures per city; payment processing rules are set at account level and apply consistently across all QRIS, OVO, DANA and GoPay transactions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Query

If you have a question about our terms, a data request or a dispute relating to your account, our compliance-aware support team is available around the clock. You can reach us via live chat inside your account dashboard, by email at our published address or through our Telegram channel — all three paths are monitored 24 hours a day, seven days a week, so no legal query waits longer than necessary.

Team online

Live Chat

Available directly inside your account dashboard, our live chat connects you to a support agent within minutes, 24 hours a day. Use this for urgent account or policy queries requiring immediate written confirmation.

Email Support

Send your data requests, formal disputes or account-closure notices to our published support email. We aim to acknowledge within two hours and resolve within 48 hours on business days.

Telegram Channel

Our Telegram support handle is monitored continuously. Use it for quick legal clarifications or to follow up on an existing ticket — response times mirror our live chat channel at any hour.

POLICY ACCOUNTABILITY

How hobiqq Handles Data, Cookies and Account Security

We apply specific, documented practices to every area of account management — from how long we retain transaction records to how you can request deletion of your personal data.

Data Handling

Your personal data — name, contact details and transaction history — is stored on encrypted servers. We do not sell or share your data with third parties outside of legally required disclosures or your explicit written consent.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings at any time without affecting core account functions.

Account Security

Two-factor authentication is available on every account and strongly encouraged. Login attempts from unrecognised devices trigger an email alert, and you can view your active sessions from the security tab in your dashboard.

Data Retention

Transaction records are retained for a minimum of five years in line with financial record-keeping requirements. Account profile data is held for as long as your account is active, then deleted within 90 days of a confirmed closure request.

Who to Contact

Direct all formal data requests, right-to-erasure notices and legal correspondence to our dedicated compliance email listed in the footer. A unique reference number is assigned to every request so you can track progress.

Requesting Changes

You may request correction of inaccurate account data at any time via live chat or email. We process verified correction requests within 72 hours and send a written confirmation once the change is applied to your profile.

Frequently Asked Legal Questions

These are the questions we receive most often about our terms, your account rights and how we manage data. Each answer reflects our actual policy — if you need further detail on any point, use the contact paths in the section above to reach our team directly.

Yes — access to certain features and game categories depends on local law. Our system applies region-level rules automatically to your account, so what you see in the lobby reflects what is permitted where local law permits for your location.

We collect your name, email address, phone number and, where identity verification is required, a government-issued ID. Payment data such as your DANA or OVO wallet number is stored in encrypted form and never logged in plain text.

You can submit a right-to-erasure request by emailing our compliance address or via live chat. We process confirmed requests within 90 days, retaining only the transaction records legally required under financial regulations.

Every deposit and withdrawal — including QRIS and GoPay — falls under the payment terms in our published agreement. Processing rules, reversal eligibility and dispute procedures are all defined there and apply uniformly across all supported payment rails.

We notify you by email at least seven days before any material change takes effect. Continued use of your account after that date constitutes acceptance. If you disagree, you may close your account before the change applies.

Transaction records are retained for a minimum of five years to meet financial record-keeping requirements. After your account is closed, profile data is deleted within 90 days, though transaction logs remain for the required retention period.

Open a dispute via live chat or email within 30 days of the transaction date. Provide your account ID and the transaction reference number. We acknowledge disputes within two hours and aim to resolve them within 48 business hours.

Your Rights and Our Legal Commitments

Reach Us for Any Legal or Policy Query

Live Chat

Email Support

Telegram Channel

How hobiqq Handles Data, Cookies and Account Security

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Legal Questions

01 Does Indonesian law affect what features I can access on hobiqq?

02 What personal data does hobiqq collect when I register?

03 Can I request deletion of my account and personal data?

04 How do the legal terms apply to my QRIS or GoPay deposits?

05 What happens if hobiqq changes its legal terms?

06 How long does hobiqq keep my transaction records?

07 How do I dispute a transaction or account decision?

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